GENERAL QUESTIONS
Can I cancel my order after I've made a purchase on the website?
We offer immediate order cancellations up to a limit of 12 hours after purchasing. If you change your mind within that time, please send us a message. Please be advised that we always work hard on sending out orders to ensure they get delivered faster.
We'll cancel and refund you as soon as we get your request, provided the order has not been shipped yet. Please note that a transaction fee will be charged.
What types of payment do you accept?
We accept payments by Apple Pay, Google Pay, Credit cards, and PayPal. You may also transfer money to our bank account.
IBAN: BE28 9675 3324 3520
Swift/BIC: TRWIBEB1XXX
Where can I find product sizing information?
Product sizing varies between cuts and styles for different items. Product size information can be found on each product page. Unless otherwise specified, sizing is in centimeters and is taken with the item lying flat.
Received 1 item, where is the rest?
We're glad to hear your first package has arrived and hope you like it.
Since you've ordered multiple items from different vendors, they are being shipped to you from different locations in separate packages.
The other items are currently in transit to your location.
SHIPPING & RETURNS
Where do you ship from?
Primarily, we ship from fulfillment centers in the United States, Eastern Asia, and Western Europe. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
How do I return or exchange an item?
No refunds. Exchanges only with the item shipped back to us.
Return shipping costs will be shouldered by the buyer.
We're confident our premium curated product selection will meet or exceed your expectations, but if you want to exchange an item, please contact our support team at info@vikings-of-valhalla.com and we will respond within 24 hours to assist with the process.
What are your shipping options?
Please see our shipping page for more detailed information on shipping times by zone.
What if the item I ordered arrives broken or damaged?
We'll make it up to you in case it does. We take great care in selecting the manufacturers of our curated collections.
If you discover a flaw or fault in the item, please contact us within the first 7 days of receiving that item and we'll work it out with you.